Warranty & Shipping Policies

Our Ordering Process is very detailed, and we put extra effort into making sure you get the exact sign that you want. If the sign you receive does not exactly meet your expectations, please notify us at sales@the-sign-store.com within 48 hours of receipt, and we will do our best to assist you.

All custom signs carry a 1 (one) year warranty from the date of purchase. The customer is responsible for contacting our Customer Service Department (sales@the-sign-store.com), providing photos of the issue, and shipping the product back to our factory upon approval. The customer will bear the cost of shipping one way, back to our factory for repairs. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty. In that case, all shipping fees and any repair charges will be the responsibility of the customer. Warranty does not cover damage caused by accident, misuse, abuse, neglect, improper installation, or improper maintenance. Unauthorized returns will not be accepted and will be returned to the customer. Please allow 8-10 business days for the return of your repaired product.

No refunds/no exchanges/all sales are final. The Sign Store will not accept neon signs for warranty/services unless packed in The Sign Store approved original packaging. End users should save original packing material for the duration of the warranty in case service becomes necessary.

Pictures may be required in certain instances to determine the extent of damage and the action taken by The Sign Store.

The Sign Store will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs.

In the event UPS/FedEx charges us additional fees on address correction, we will rebill your order/invoice/credit card.

IF A SHIPMENT IS REFUSED, THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF FREIGHT.

When ordering from The Sign Store, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. The recipient must bear additional charges for customs clearance; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.